Refund policy

Returns

Jerelyn Creado is happy to accept returns based on the Terms and Conditions Policy.

You do however have to return the merchandise no later than 14 days from the date of receiving.

Write to us on enquiry@jerelyncreado.com to receive instructions on returns.

We are unable to accept items that have been worn. The products must be in the original packaging and the packing must be intact with all its accessories and Certificate of Authenticity.

As soon as we have received the returned items and they have undergone a quality control check we will resend the new correct size as per your requirement. The only circumstance in which Jerelyn Creado will return the money is in the unlikely event of the shoes being faulty due to a manufacturing process issue.

Original condition
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Shoes will not be returned if:

They have been worn outside and therefore dirty at the bottom

Shoes have been damaged (this is the leather or the heel)

Provided that the conditions above are met. We are only able to credit the account (Paypal or Bank account) that was used to purchase the items. Please keep your postage receipt as a proof that the package was sent. Jerelyn Creado is not responsible for the return expenses but please remember to insure the shipment as we cannot be held liable for any returns lost or damaged in transit. Jerelyn Creado is not liable to pay for shipping on returns.

Any packages not picked up from the service point that ends up being returned to our warehouse will incur shipping costs and custom duties were they may apply and customer will only be refunded part of the amount; minus the shipping fees and custom duties where they apply.