Shipping policy

Shipping and Handling 

Shipping to all countries in the European Union are free.

The following table contains additional costs for shipments to the United States and the rest of the world.

For shipments to countries outside the European Union, USA, Canada and others the costs vary and note that you are in charge for duty in your country.

Delivery times can be requested.

Italy & EU	Free shipping
USA & Canada	From €25
Australia & Asia	From €35
Rest of the World	From €40

Free worldwide shipping offered on orders above €300

 

Please be advised, your package may be delivered to the nearest DHL Express service point in case of missed delivery due to absence. DHL will leave you a card with the information and the address of the service point. Please contact us on enquiry@jerelyncreado.com for any assistance you may need.

Any packages not picked up from the service point that ends up being returned to our warehouse will incur shipping costs and custom duties were they may apply and customer will only be refunded part of the amount; minus the shipping fees and custom duties where they apply.

What do I do if I have received the wrong item or my item is faulty?
In the unlikely event that you have received the incorrect item or a faulty item, you should immediately get in touch with us on enquiry@jerelyncreado.com