PRIVACY POLICY

(Updated on October 22nd 2018)

The present version is published in English for convenience purposes only. In case of any discrepancies between this version and the Italian version, the Italian version shall prevail.

  1. GENERAL REMARKS

This document, together with the additional information available on www.jerelyncreado.com (the “Site”) constitutes the Terms and Condition not only for Privacy purposes but also for Sale between the user of the Site (“You” or the “User”) and Jerelyn Creado (“Jerelyn Creado”). It governs the contractual relationship between You and Jerelyn Creado in relation with any purchase made with the company Jerelyn Creado. At the time of confirmation of your order, happening after an email confirmation from Jerelyn Creado regarding the size availability, you will be asked to fulfil the order by proceeding with the final and complete payment.
The same apply also in case you choose to place an order through the Customer Service (by phone call or WhatApp) at the following number 0039 3481548709.
If you place an order through the phone you must make yourself aware of the term and condition prior to place the final payment confirmation. Remembering that once the final payment is received, it cannot be cancel, the shoes can only be exchange in the unlikely event of a wrong size or a faulty product, you may familiarize yourself with the procedure described below in section 13-14-15. Under no circumstances Jerelyn Creado is obligated to return any money legally received. If You do accept and wish to keep your Products, You have nothing to do. After 24 hours from the delivery confirmation, the Terms and Condition shall be considered as accepted and You agree that You will be bound by these Terms and Condition.

  1. MODIFICATION OF TERMS

Jerelyn Creado may at any time amend the Terms and Condition, without prior notice. It is Your responsibility to regularly check the Terms and Condition to remain informed of their latest amendments.

  1. TERRITORY

You may place an Order only if Your billing address, Your delivery address, and the address corresponding to Your credit card are all located in one and the same country.

  1. OPERATION OF THE SITE

The Site is a secure online platform that allows Users to interface with it and Request Info online and receive by mail the articles or goods offered for sale on the Site.

  1. CHARACTERISTICS OF PRODUCTS

The authoritative description of the Products is the description published on the Site at the time of the Order.

  1. AVAILABILITY OF PRODUCTS

Images of the Products on the Site are provided for information purpose only on Jerelyn Creado’s collection and their publication on the Site shall not constitute an offer.

The publishing of Products’ descriptions on the Site shall only constitute an invitation to make an offer. By placing an Order, the User is making an offer to Jerelyn Creado and Jerelyn Creado has the right but not the obligation to accept or reject the offer, in its sole discretion.

  1. PRICE

Products’ price is stated in, Euro (€) and with all taxes included. Although since the order cannot be done automatically throughthe website, but it always involve an indirect contact with a person you must make sure that You understand all the cost. Any extra cost due to custom or particular country duties cannot be charged to Jerelyn Creado and it is your responsibility to be aware of it.

You understand and agree that Products may be subject to customs duties, postal, tax or any other additional costs to transport, import or deliver the Products in Your country of residence or delivery. These taxes are independent from Jerelyn Creado’s control. You agree, if applicable, to fully bear these additional costs.

  1. ORDER

All orders are subject to stock availability of the Product(s). Items may be purchased by other Users until the confirmation of Your Order.

Products are available for Your personal use only and not for resale. By placing an Order, You are warrant that You will use the Product for Your personal use only.

Jerelyn Creado, in its sole discretion, reserves the right not to confirm an Order, including but not limited to where there is an assumption that the User will place an Order for resale purposes, unless an agreement was done upon the Order by You and Jerelyn Creado.

To place an Order, You must fill out the Form and follow the instructions of the Site and agree to the Terms and Conditions and the privacy policy of the Site (the “Privacy Policy”).

When completing the form, You must specify the means of payment that will be used to complete the Transaction in response to Your Order, subject to acceptance by Jerelyn Creado. Each Order is checked paying particular attention to the billing address, the delivery address and the credit card used.

The following means of payment are accepted by Jerelyn Creado:

  1. PayPal
  2. Bank Transfer

You may prefer to place Your Order through our Customer Service, which You may contact as specified in clause 1 hereinabove..

Subject to the acceptance of your Order, Jerelyn Creado will send You a confirmation of the conclusion of the Transaction to the email address that You provided when requesting information.

The Transaction will only be concluded when Jerelyn Creado will have confirmed its acceptance by sending You the confirmation email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees (if applicable).

Any Order placed on a holiday or weekend will be processed the next business day.

If You wish to cancel or modify your Order before the shipment of Your Products, You may contact Jerelyn Creado as soon as possible at the following phone number 0039 3481548709 or by email at enquiry@jerelyncreado.com. Jerelyn Creado will use its best endeavors to fulfill Your request. However, this request will be handled as a simple wish, which Jerelyn Creado will handle in its sole discretion. Jerelyn Creado cannot warrant that the Order will be canceled or modified upon Your request.

  1. USER ACCOUNT

You may register on the Site to obtain a User Account, that will allow You to benefit from the Services as described in the Terms and Conditions.

Jerelyn Creado kindly asks You to refer to the Privacy Policy available through the following link  https://jerelyncreado.com/privacy-policyfor any issue related to Your User Account.

  1. SHIPMENT NUMBER

Jerelyn Creado will send You, upon shipment of Your Order, a confirmation email which will contain any needed details.

  1. TRANSPORT AND DELIVERY

Products will be delivered exclusively to the address mentioned in the Form (and confirmed in the invoice you will be receiving at the provided email) at the time of the Order. You will be charged the shipping fees (if applicable), which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order and also visible on the Website at the following link https://jerelyncreado.com/shipping/

Shipping costs are available in two currencies, depending on the Country where the delivery has to be made. They are automatically calculated in the currency of the Country of delivery. Currency an calculated daily based on the currency exchange ratio. You can ask this information by email to our Customer Service.

You agree and recognize that shipment’s options vary, depending on the country where Your Order has to be delivered. The recipient’s signature is always required.

Jerelyn Creado undertakes to ship Your Order as soon as possible after completion of the Transaction.

At the time of delivery of Products, You are responsible for immediately verifying that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, You shall be responsible for taking detailed pictures of the box and of the Products, for immediately reporting the alleged damage to the carrier in charge of delivery (the “Carrier”) by expressly reserving Your rights upon delivery of the Products and for informing our Customer Service within 24 hours.

In case of express reservation of Your rights under the conditions mentioned in the previous paragraph, with the Carrier and / or our Customer Service, an investigation will be opened with the Carrier and a reply will be sent to You as soon as possible.

In the absence of such express reservation of Your rights, delivery shall be considered as accepted by You and no dispute on the packaging shall be validly brought afterwards.

  1. PACKAGING

Jerelyn Creado offers You a box with Jerelyn Creado name on it. Inside you shell find your Product and the Certification of Authenticity.

  1. CANCELLATIONS

13.1 State of the product returned

Jerelyn Creado may accept unused Products in their original condition and proceed to a substitution of the same product, if the issue is notified within 24 hours from the delivery. The only circumstances in which Jerelyn Creado may refund the product is only in the unlikely event of the product being out of stock. Nevertheless the faulty product has to be returned in its original box within 24 hours, with all its belongings, such as cling film, papers, Certification of Authenticity and so on.

Jerelyn Creado will not accept any return of Shoes due to transport restrictions.

In addition, Jerelyn Creado will not accept any return of Products that appear to have been used or have been damaged by You the User.

In particular, it the fault in the product or defects are due to the handmade manufacturing process, Jerelyn Creado will not be considered responsible for it. Especially if due to unforeseen circumstances You the User, should get hurt by a manufacturing process mistake. For example in the unlikely event that a nail/s have/has been forgotten in the sole.

13.2 Return request

Within fourteen (24) hours from receipt of Your Order, You shall inform Jerelyn Creado of Your wish to return the Product(s).

To do so, you can:

– send an email to enquiry@jerelyncreado.comwith a clear explanation of why you want to return the product and any necessary evidence (pictures) of damage.

– or contact the Customer Service at 0039 3481548709

13.3 Return conditions

You will not bear the return shipping costs if You follow the return instructions explained to you by the email that the Customer Service will send you.

– You must return the Product in its original parcel and original box, with all related accessories included when You opened the parcel, such as: Certificate of Authenticity, related adhesive films and so on. Notice that the shipping bag has a double seal option(s), for you to reuse in case you need to return the parcel. If not, You may incur the payment of a fee.

– Place the original box(es), the return authorization email and the original purchase invoice in the shipping parcel.

– Close properly the shipping parcel

You may also organize the return with the courier of your choice, under your responsibility, within five (5) days of informing the Customer Service and upon written confirmation of it by Jerelyn Creado.

In addition, You agree to take particular care when packing the Product to be returned. If the returned Product has been damaged due to improper packaging, Jerelyn Creado reserves the right to refuse its return or to accept it.

Following receipt of Your Products in return, and provided that the return conditions are met, Jerelyn Creado shall notify You by email on the next step that will be taken, based on the analysis of the product.

Depending on Your financial institution, the refund (if applicable) may take up to 10 (ten) working days after Jerelyn Creado has sent you the confirmation of the return.

  1. DEFECTS

Jerelyn Creado undertakes to ensure that high quality standards are continuously met in the manufacturing of all Products. Every Product is controlled before being shipped.

However, if Your Product shows any defect, please contact the Customer Service immediately, and no later than 24 hours from the date of delivery, at the following email address:
enquiry@jerelyncreado.com

In such case, You must indicate in Your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).

After considering these elements, Jerelyn Creado reserves its right to recover the Product to conduct a physical investigation.

In case of a recognized defect, Jerelyn Creado undertakes to either replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.

Jerelyn Creado reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).

  1. LIMITATION OF LIABILITY

Subject to possible liability arising from a defect as defined supra, Jerelyn Creado shall only be liable for damages resulting from gross negligence or willful misconduct.

  1. PRODUCTS’ CARE

The soles wears out with the use of the shoes. This is not a manufacturing defect of the shoe, but a consequence of wear and tear arising from normal usage.

Jerelyn Creado strongly recommends that You consult a professional in leather care or a shoemaker for specific care advice.

In order to keep Your Products in good condition, it is recommended to follow a general leather care as follows:

  • keep the leather area clean and dry using a dry soft cloth;
  • always store Your Products away from light and heat;
  • protect Your leather good from rain and moisture;
  • store Your Products in the Jerelyn Creado box provided when You are not using them;
  • avoid contact with abrasive surfaces.
  1. SIZING

The size information is available on the website at the following link https://jerelyncreado.com/size-guide.

If You have additional questions, please contact the Customer Service by sending an email to enquiry@jerelyncreado.comor by calling at 0039 3481548709.